1825 Privacy Policy — Our Commitment to Protecting Malaysian User Data
1825 respects your privacy. This policy clearly explains how we collect, use, store, and protect your personal information while you use our platform.
Effective Date: 1 January 2026 | Version: 2026.1
Information We Collect
1825 collects several categories of information from users for account management, security, and service improvement purposes. The following are the types of information we collect:
- Account Information: Full name, email address, phone number, date of birth, and encrypted password collected at registration.
- Identity Verification Details: Identity documents such as a national ID or passport may be requested for account verification purposes (KYC).
- Payment Information: Bank or e-wallet details in MYR (RM) used for deposits and withdrawals. Full card numbers are not stored on 1825 servers.
- Device & Browser Information: IP address, device type, operating system, browser version, and screen resolution for security and technical troubleshooting purposes.
- Usage Data: Records of in-platform activity including games played, bets placed, transaction history, and session duration.
- Cookies: Small data files stored on your device to enhance your user experience and support internal analytics.
Contents of This Policy
- Information We Collect
- How We Use Your Information
- Cookies & Tracking
- Data Storage & Security
- Third-Party Sharing
- User Rights & Contact Us
How We Use Your Information
Information collected by 1825 is used primarily to process account registration, verify user identity, handle MYR deposit and withdrawal transactions, and provide access to all games and betting on the platform. Without this information, the platform's core services cannot be delivered securely and accurately.
User data is also used to detect and prevent fraud, money laundering, and unauthorised access. 1825 uses device information and IP addresses to identify suspicious activity patterns and ensure compliance with platform policies and applicable laws in Malaysia.
Aggregated and anonymised usage data is used to analyse usage patterns, identify technical issues, and improve the overall user experience. This information helps 1825 develop new features that are more relevant to the needs of Malaysian users.
Contact details such as email and phone number are used to send important account notifications, security alerts, and responses to customer support enquiries. Users can manage their communication preferences through their account settings.
Cookies & Tracking
1825 uses cookies and similar tracking technologies to improve your experience on the platform. There are three types of cookies used:
- Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
- Functional Cookies: Saves user preferences such as language and display settings to improve ease of use.
- Analytics Cookies: Collects anonymised usage data to help 1825 understand how users interact with the platform.
Users can manage or delete cookies through their browser settings, though this may affect certain platform features.
Data Storage & Security
1825 protects all user personal data using industry-standard encryption (SSL/TLS) during data transmission between users' devices and the platform's servers. Data is stored on secure servers with strict access controls, accessible only to authorised personnel.
User data is retained for as long as necessary to provide services and meet legal requirements. Transaction records and account information are kept in accordance with the retention periods prescribed under applicable Malaysian law. When data is no longer needed, it will be securely deleted or anonymised.
Sharing Information with Third Parties
1825 does not sell, rent, or share users' personal information with third parties for marketing purposes without explicit user consent. However, there are limited circumstances in which information may be shared:
- Payment Processors: Information required to process transactions in MYR is shared with licensed and authorised payment service providers in Malaysia, subject to strict confidentiality agreements.
- Legal Requirements: 1825 may be required to disclose user information to authorities pursuant to a court order or valid legal requirement in Malaysia.
- Technical Service Providers: Third parties that assist with the platform's technical operations (such as hosting and security) may have limited access to data, but are bound by strict data protection agreements.
In all data-sharing instances, 1825 ensures that recipients comply with data protection standards equal to or exceeding those of the platform.
User Rights, Policy Changes & Contact Us
1825 users have the right to request a copy of the personal information we hold about them at any time. If any information is found to be inaccurate or outdated, users may submit a correction request through our support team. We will process all requests within a reasonable timeframe in accordance with applicable laws.
Users may request deletion of their account and personal data by contacting 1825 support. Please note that certain records may need to be retained for a specified period to fulfil legal obligations or resolve outstanding disputes. We will inform you of any applicable restrictions before processing your request.
1825 reserves the right to update this Privacy Policy from time to time. Users will be notified of material changes via in-platform notifications or email. For any questions about your privacy, contact us at [email protected] or visit FAQ. Further information on terms of use is available at Terms & Conditions us.
Your Data Is Protected — Enjoy the Platform with Peace of Mind
Your trust is our priority. The 1825 platform is built to deliver a safe and enjoyable digital entertainment experience for Malaysian users. Register your account today and start playing with confidence.