1825 Responsible Gaming — Enjoy Entertainment Wisely and Safely
At 1825, user wellbeing is at the heart of everything we do. This page provides guidance, self-control tools, and important information to help you enjoy the platform in a healthy, controlled, and enjoyable way.
Gaming is for entertainment only. Please play within your means.
1825's Commitment to Responsible Gaming
At 1825, we believe digital entertainment should be a source of enjoyment, not stress. We are committed to providing a safe, fair, and responsible gaming environment for all users in Malaysia. Our responsible gaming policy is more than an obligation — it is a core value we uphold in every aspect of how we operate.
As part of this commitment, 1825 provides a range of self-control tools that allow users to actively manage their gaming experience. We also educate users on the signs of risky behaviour and encourage them to seek professional help when needed. Your trust in the 1825 platform means we are responsible for ensuring your experience remains positive and within your control.
This platform is strictly for individuals aged 18 and above. Gaming should be treated purely as entertainment — not as a source of income or a way to resolve financial difficulties.
Recognise the Signs of At-Risk Behaviour
Recognising early warning signs is the first step to safeguarding your wellbeing. Please take note if you experience any of the following:
- Playing longer than planned or being unable to stop
- Feeling anxious, irritable, or uneasy when not playing
- Using gaming as an escape from personal or emotional problems
- Hiding gambling habits from family members or friends
- Feeling the need to increase bet amounts to get the same level of excitement
- Spending beyond your means or using money set aside for daily necessities
- Borrowing money or selling assets to fund gaming activity
- Continuing to play after significant losses in hopes of winning it back
- Neglecting work, family, or social responsibilities because of gaming
- Spending large amounts of unplanned time on gaming
If you recognise two or more of the signs above in yourself, we encourage you to make use of the available self-control tools or reach out for professional support.
How to Set Healthy Time & Budget Limits
Set a clear time limit before you start playing. Decide how long you will play — for example, one hour — and stick to it. Use your phone's timer as a reminder. Taking a break of at least 15 minutes for every hour of play is a good habit to help you stay focused and make more rational decisions.
Set a maximum amount in MYR (RM) that you are comfortable spending on entertainment, just as you would budget for any other recreational activity. Never use savings, rent money, food money, or funds set aside for daily necessities to play. Once your budget limit is reached, stop playing without exception — even if you feel like a win is just around the corner.
Self-Control Features on the 1825 Platform
1825 provides several self-control mechanisms that can be activated through your user account. These tools are designed to help you maintain full control over your gaming activity.
Set a maximum daily, weekly, or monthly deposit limit through your account settings. Once a limit is in place, the platform will not allow any deposits that exceed the amount you have specified within that period. This limit operates automatically and requires no further action from you each time you play.
If you feel the need to step away from the platform for a while, you can activate a cooling-off period for a set duration — ranging from a few days to several weeks. During this time, your account will be temporarily suspended and you will not be able to log in or make any transactions. This gives you the space to reflect and recharge.
Self-exclusion allows you to close your 1825 account for an extended period — from six months up to permanently — if you feel it is the best course of action for your wellbeing. Self-exclusion requests can be submitted through customer support at [email protected]. We will process all such requests promptly and with full discretion.
Minor Protection
1825 has a zero-tolerance policy on underage access. All users are required to verify that they are at least 18 years of age before their account is fully activated. Our identity verification (KYC) process is designed to ensure strict compliance with this age requirement.
If you share a device with a family member under the age of 18, we strongly recommend that you:
- Always log out of your 1825 account when you are done playing
- Do not save your account password on shared devices
- Use your device's screen lock or password feature to prevent unauthorised access
- Inform children and teenagers that this platform is for adults only
If you suspect a child has accessed your account, please contact us immediately at [email protected] so we can take prompt action.
Life Balance & Getting Professional Help
Healthy gaming starts with maintaining a balance between digital entertainment and the other equally important aspects of life — family, career, health, and social relationships. Make sure gaming does not replace time that should be set aside for adequate sleep, exercise, regular meals, and quality time with loved ones.
Remember that wins are never guaranteed and losses are a natural part of gaming. Never attempt to "chase" your losses with bigger bets — this is one of the most dangerous patterns of thinking and can lead to far more serious problems.
If you or someone you care about is struggling with gambling-related issues, do not hesitate to seek help. There are professional support resources in Malaysia that can assist:
- Talian Kasih: 15999 (Ministry of Women, Family and Community Development)
- Befrienders Malaysia: 03-7627 2929
- Public health clinic nearest to you for counselling referrals
You can also reach the 1825 support team at [email protected] for guidance on self-control tools or to request an account exclusion.
Play Smart — Our Support is Always Here
1825 always puts user wellbeing first. If you have questions about responsible gaming, self-control tools, or platform policies, our support team is here to help. Visit the FAQ for more information or check Terms & Conditions us.